Privacy Policy & Legal Terms

At Hotel Nassauer Hof GmbH we are dedicated to protecting your personal data and we adhere strictly to the laws governing data protection. Personal data is collected on this website only to meet technical requirements. Under no circumstances will any data collected be sold or provided to third parties for other reasons. The following provides information on how we ensure your data is protected, what data is collected and the reason for the collection.

Data processing on this website

Hotel Nassauer Hof GmbH collects and automatically stores information that your browser transfers to us. This includes:

  • Browser type/ version
  • Operating system
  • Referrer URL (previously visited web page)
  • IP address of the accessing computer
  • Time of request

This data is not attributable to a specific individual. Following statistical analysis such data is rendered anonymous.

We guarantee that personal data used in answering requests or processing reservations is transferred securely. Our web server encrypts all personal data such as name, address and payment details via SSL, so that it cannot be read by any unauthorized person.

Newsletter

If you would like to receive our newsletter as offered on our website we will require a valid email address. No further data is collected. You may rescind your consent to the storing of data and of your email address and to the use of your email address for the dispatch of our newsletter at any time. 

Further information

It is important to us that you trust us. Therefore we are happy to answer any questions at any time on the processing of your personal data. Should you have questions that are not covered in this privacy statement or should you wish further information on any of the points in this statement please contact peer.mackscheidt@nassauer-hof.de.

This website uses Open-Source software for statistical analysis of visits to the website. Small text files called “cookies” that are stored on your computer enable us to analyze traffic to our website which in turn helps us to optimize our websites and make them as user friendly as possible. Information generated via the cookie about your use of our web presence is stored on the provider’s local server in Germany. The IP address is rendered anonymous immediately following processing and prior to being stored. The evaluations generated are rendered anonymous and cannot be used to identify an individual. You can prevent the installation of cookies by adjusting the settings in your browser software. Please be aware that deactivating cookies will mean that some functions on our website will not be fully accessible.


Terms of Conditions

I. Scope

  • These Terms and Conditions govern contracts for the rental use of hotel rooms for lodging purposes, as well as all goods and services rendered by the Hotel for the Customer.
  • The prior written consent of the Hotel is required if rooms provided are to be sublet or rented to other parties or used other than for lodging purposes; § 540, section 1, sentence 2 of the German Civil Code (BGB) shall be waived if the Customer is not a consumer.
  • The Customer’s terms and conditions shall apply only if these have expressly been agreed upon in writing.

II. Conclusion of Contract, Contracting Parties, Statute of Limitations

  • The contract shall enter into effect upon the Hotel’s acceptance of the customer's request. At its discretion, the Hotel may confirm the room reservation in writing.
  • The parties to the contract are the Hotel and the Customer. If a third party places the order on behalf of the Customer, it shall assume joint and several liability in respect of the Hotel, in conjunction with the Customer, for all obligations arising from the Hotel Accommodation Contract, if and to the extent that the Hotel has received a declaration to such effect from the third party.
  • Any claims against the Hotel shall come under the statute of limitations one year after the commencement of the general statute of limitations period dependent upon the knowledge of § 199 section 1 of the German Civil Code (BGB). Claims to compensation shall come under the statute of limitations after five years independent of above-mentioned knowledge. The shortening of the statute of limitations periods shall not apply to claims resulting from intentional or grossly negligent violation of duties on the part of the Hotel.

III. Services, Prices, Payment, Offset

  • The Hotel is obliged to hold ready the rooms booked by the Customer and to provide the other services agreed upon.
  • The Customer is obliged to pay the prices applied by or agreed upon with the Hotel for the provision of the accommodation and for the services used. The same shall apply in respect of the Hotel’s services and outlays to third parties by the Hotel at the Customer's request.
  • The prices agreed upon include the statutory value-added tax. Should the period between conclusion and fulfilment of the contract exceed 4 months and should the price the Hotel generally charges for such services increase, then the Hotel may increase the price contractually agreed upon by a reasonable amount, subject, however, to a maximum of 5%.
  • Furthermore, if the Customer wishes to amend the number of rooms reserved, the services provided by the Hotel, or the length of guests' stay and if the Hotel gives its consent, the Hotel shall be entitled to change prices.
  • Invoices without a due date issued by the Hotel shall be due and payable in full within 10 days of receipt. The Hotel shall be entitled at any time to render any accounts receivable due and payable and to demand immediate payment. In the event of default on payment, the Hotel shall be entitled to demand interest in an amount of 8% above the base rate of interest, or in an amount of 5% above the base rate of interest in case of legal transactions involving consumers. The Hotel reserves the right to demonstrate that it has incurred a greater loss.
  • The Hotel shall be entitled to request a reasonable prepayment or provision of a security upon conclusion of the contract or thereafter, with due consideration for the legal provisions for package tours. The amount of the prepayment and payment dates may be agreed upon in writing in the contract.
  • The Customer may offset only an uncontested or final claim against a claim by the Hotel.

IV. Cancellation by the Customer (Countermanding of Order, Cancellation)/Failure to use services provided by the Hotel

  • Cancellation by the Customer of the contract concluded with the Hotel shall require the Hotel’s written consent. If such consent is not received, the price agreed upon in the contract shall be due and payable even if the Customer does not use the contractual services. This shall not apply in cases of the Hotel's violation of its obligation to take into account the rights and legally protected interests of the Customer if this would make compliance with the Contract on the part of the Customer unreasonable or if the Customer has a statutory or contractual right to cancel.
  • If and to the extent that the Hotel and the Customer have concluded an agreement in writing on a date for cancellation of the contract, the Customer shall be entitled to cancel the contract until that date without triggering any claims to payment or to compensation for the Hotel. The Customer's right to cancel shall lapse, unless the Hotel has received a declaration of cancellation in writing by the date agreed upon, except in cases of the Customer's cancellation in accordance with §I, section 3.
  • If the Customer does not use those rooms booked, the Hotel shall offset the revenue earned from leasing of the rooms to others and the expenses saved.
  • The Hotel shall be at liberty to demand the contractually agreed payment and to apply a flat-rate offset for expenses saved. In such an event, the Customer shall be obliged to pay at least 80% of the contractually agreed rate for lodging with or without breakfast.

The Customer shall be at liberty to demonstrate that the aforementioned damages have not accrued or have accrued in an amount less than the demanded amount.

V. Cancellation by the Hotel

  • If and to the extent that a right to cancel free of charge within a certain period was agreed upon in writing for the Customer, the Hotel shall also be entitled to cancel the contract during that period if inquiries from other Customers regarding the contractually booked rooms exist and the Customer does not waive his right to cancel upon inquiry thereof by the Hotel.
  • If a prepayment agreed upon or a prepayment in accordance with §III, section 6 is not made, even after a reasonable extension set by the Hotel has expired, the Hotel shall also be entitled to cancel the contract.
  • Furthermore, the Hotel shall be entitled to effect extraordinary cancellation of the contract for substantive cause, e.g., if:
  1. force majeure or other circumstances for which the Hotel is not accountable make it impossible to fulfil the contract;
  2. rooms are booked making misleading or false statements as to material facts, e.g., regarding the person of the Customer or the purpose;
  3. the Hotel has justified cause to assume that use of the Hotel's services may jeopardize the smooth running of the business, the security of the premises or the Hotel's reputation in the public eye, in areas the Hotel is unable to control or to organize;
  4. §I, section 2 above has been violated.
  • The Customer shall not be entitled to compensation in the event of justified cancellation by the Hotel.

VI. Provision, Handover, and Return of Rooms

  • The Customer shall not acquire any right to the provision of specific rooms.
  • Rooms reserved shall be available to the Customer from 3 p.m. on the date of arrival agreed upon. The Customer shall not have any right to have them provided before that time.
  • The rooms shall be vacated and made available to the Hotel by 12.00 noon at the latest on the date of departure agreed upon. Thereafter, the Hotel shall be entitled to charge 50% of the full room price (list price) for delayed vacation of the room and its use outside the terms of the contract up to 6.00 p.m., and 100% from 6.00 p.m. onwards. This does not constitute any contractual claims for the customer. The Customer shall be at liberty to demonstrate that the Hotel has not accrued any right to payment for use or that any such right is significantly lower.

VII. Liability of the Hotels

  • The Hotel shall exercise the due diligence of a prudent businessman in the performance of its contractual obligations. Claims to compensation on the part of the Customer shall be precluded except in cases of injury to life or limb resulting from a violation of duties on the part of the Hotel, of other damages resulting from intentional or grossly negligent violation of duties on the part of the Hotel and of damages resulting from intentional or grossly negligent violation of duties typical of this type of contract. Any violation of duties on the part of a legal representative or vicarious agent of the Hotel shall be deemed equivalent to a violation of duties on the part of the Hotel. In the event of faults or defects in the services provided by the Hotel, the Hotel shall endeavour to seek a remedy when the defect becomes apparent, or in response to a complaint by the Customer, which must be lodged without undue delay. The Customer shall be obliged to take all reasonable measures to eliminate the fault and to keep any possible losses to a minimum.

  • The Hotel shall assume liability to the Customer in accordance with the statutory provisions, i.e. up to one hundred times the room rate, not exceeding €3,500 for property brought onto the premises, and up to €800 for cash, securities, and valuables. Cash, securities and valuables up to a maximum value of €6,000 may be stored in the Hotel safe or the in-room safe. The Hotel recommends the use of this facility. Liability claims shall lapse unless the Customer advises the Hotel without undue delay of the loss, destruction, or damage (§ 703 German Civil Code, BGB). Any further liability on the part of the Hotel is governed by section 1, sentences 2 through 4 above.

  • If and to the extent that a parking space in the Hotel's garage or on the Hotel’s parking lot is provided to the Customer at a charge or free of charge, this does not constitute a safekeeping agreement. The Hotel shall assume no liability for loss of or damage to motor vehicles parked or manoeuvred on the Hotel’s premises or to items in the vehicle or attached to it, excepting cases of intent or gross negligence. Section 1, sentences 2 through 4 above shall apply, mutatis mutandis.

  • The Hotel shall make wake-up calls with due diligence.
  1. Messages, mail, and parcels for guests shall be handled with care. The Hotel shall assume responsibility for the delivery, storage and - upon request - the forwarding of same in return for a fee. Section 1, sentences 2 through 4 above shall apply, mutatis mutandis.

VIII. Final provisions

  • Amendments and additions to the contract, to the acceptance of application, or the present General Terms and Conditions for Hotel Accommodation shall be made in writing. Unilateral amendments or additions by the Customer shall not be valid.
  • Place of performance and payment is the location of the Hotel’s registered office.
  • The courts at the location of the Hotel’s registered office shall have exclusive jurisdiction for commercial matters, including disputes on checks and bills of exchange. If one contracting party fulfils the conditions of § 38, section 2 of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the courts at the location of the Hotel’s registered office shall have jurisdiction.
  • German law shall apply. Application of the UN Purchasing Convention and of the principle of conflict of laws shall be precluded.
  • Should any of the provisions of the present General Terms and Conditions for Hotel Accommodation be or become invalid or void, the validity of the remaining provisions shall not be affected thereby. The statutory regulations shall also apply.