At Hotel Nassauer Hof GmbH we are dedicated to protecting your personal data and we adhere strictly to the laws governing data protection. Personal data is collected on this website only to meet technical requirements. Under no circumstances will any data collected be sold or provided to third parties for other reasons. The following provides information on how we ensure your data is protected, what data is collected and the reason for the collection.
Data processing on this website
As a provider of the website www.nassauer-hof.de and the responsible body, Hotel Nassauer Hof a limited liability company (hereinafter referred to as Hotel Nassauer Hof) takes its obligation of data protection very seriously and has created its website in a manner that only as much personal data as required is collected, processed and used. Under no circumstances is personal data leased or sold to a third party for publicity purposes. No personal data is ever used for advertising or marketing purposes without the express consent of visitors.
Only those people at Hotel Nassauer Hof have access to personal data, who need the data to execute their tasks in the responsible body, who are informed about the statutory provisions on privacy and have undertaken to maintain privacy in keeping with the applicable legal stipulations (Art. 5 of the EU Basic Provisions of Data Protection (EU-DSGVO)). Collection, processing, use and transmission of personal data, collected on the basis of on Art. 6 Para 1 EU-DSGVO, happens only to the extent that is required for the perpetuation of a contractual relationship between Hotel Nassauer Hof as the responsible body and the visitor as the concerned party.
Change in Purpose of Processing and Use of Data
Since there can be modifications in the processing methods used or an advancement brought about by technological progress and organisational changes, we reserve the right to upgrade the existing data privacy statement to suit the new technological parameters. We therefore request you to check out the data privacy statement of Hotel Nassauer Hof from time to time. If you do not subscribe to the upgrades taken place over time, you are allowed by the provisions of Art. 17 EU-DSGVO to ask in writing for deletion of the data stored outside the ambit of other statutory requirements, such as the one of maintaining records under commercial or fiscal law.
Anonymous Data Collection
You can, in general, visit the websites of the responsible body anonymously. We only get to know the name of your internet service provider and the pages of our website that you visit. This information is analysed for statistical purposes. Your identity as an individual user remains anonymous.
Collection and Processing of Personal Data
Only the personal data given to us on one’s own initiative is collected, for instance while registering for the newsletter. The responsible body does so in compliance with the stipulations of Art. 5 and 6 of EU-DSGVO. As part of the personalised services, the responsible body shall process your registration data -subject to your consent- for the purposes of sending the newsletter, and/or demand-oriented creation of the electronic services on offer. You are free at all times object to the storage of your personal data. Please send us an email as well at firstname.lastname@example.org with the subject “Deregister data files”.
Processing and use of your personal data is EU DSGVO specification compliant.
Export and Processing of Data in Countries outside the European Economic Area
Your personal data will not be exported to countries outside the European Economic Area (hereinafter referred to as EEA/EWR).
Nevertheless, export of personal data to USA takes place if you are logged into Facebook or have a Twitter or Instagram account. For detailed information and options for prevention of data export please read the following bullet points of this privacy statement: “Use of Facebook Social Plug-ins”, “Use of Twitter” and “Use of Instagram Social Plug-ins”.
Export of your personal data to USA can happen if you are logged into Google or have a YouTube account. For detailed information and options for prevention of data export please see the bullet point “Use of YouTube Plug-ins”.
In contrast, by using analysers and thereby anonymous transmission of IP address the responsible body prevents transmission of personal data to Google. Please read the bullet point “Use of Analysers” of this privacy statement.
The responsible body only employs EEA-based service providers who operate their IT infrastructure within the EEA. This will also be applicable in the likely scenario of using cloud-based services. Agreements drawn with service providers are EU-DSGVO data privacy and data protection specification compliant. Hotel Nassauer Hof remains the responsible body for processing even when the services of external providers are retained.
Use and Transmission of Personal Data
Personal data collected in the context of the responsible body’s websites is only used without your consent to execute the contract and process your requests. Furthermore, the responsible body uses your data for publicity and market research only with your prior consent for the same. Incidentally, data is never transmitted to other third parties. You are of course free at all times to revoke your respective consent with future effect.
There are links on our site for your information that refer to third-party sites. In the absence of a clear indication thereof, we will amply indicate that they are external links. The content and layout of these third-party websites are outside the influence of the responsible body. The guarantees inherent to this privacy statement therefore do not apply to external providers.
The responsible body uses so called “Cookies” in order to individually develop and optimise the customer’s online experience and the time he spends online. Cookies are text files that are either temporarily saved in your computer storage (“session cookies”) or saved on your hard drive (“permanent cookies”). Cookies contain information on the user’s previous log-in sessions on the corresponding server and information on the offers hitherto recalled. Cookies are not used to run programmes or load viruses into your computer. Rather, the main purpose of cookies is to create an offer suited to the customer’s needs and to maximise ease of use of online services.
The responsible body uses session cookies as well as permanent cookies.
The responsible body mainly uses “session cookies” that are not stored on the customer’s permanent hard drive, which get deleted upon exiting the browser. Here, session cookies are used for log-in authentication and load-balancing (balancing of the system load).
In order to personalise and improve services the responsible body also uses “permanent cookies” to save the personal usage settings entered by a customer in the process of availing the responsible body’s services. Permanent cookies ensure that the customer retrieves his/her personal settings when he/she visits the responsible body’s websites. Service providers appointed by the responsible body for analysis of user behaviour too use permanent cookies to identify returning users. These services do save data transmitted by cookies, but the data is strictly anonymous without customer IP address allocation.
The visitor always has the choice of rejecting cookies being installed. This is normally achieved by activating the corresponding browser setting options or using additional programmes. The browser used by the customer has a help option for further information. When the customer chooses to block cookies, it reduces the functionality of services and this is adversely manifest in the use of the responsible body’s services.
Use of Analysers
The responsible body analyses customer behaviour or gets it done in the context of the use of its services. Anonymised or pseudo-anonymised usage profiles are compiled to this end. It (compiling usage profile) serves the sole purpose of continually improving the responsible body’s services.
The responsible body also uses Google Analytics in the context of web analysis. It a web analysis tool by Google Inc. (“Google”) with the suffix “_anonymizeIp()”. This makes it possible to process IP addresses just in the abbreviated form in order to eliminate any direct reference to people. Objections can be raised in this context at all times against data collection and storage with future effect.
Please log on to Google directly for this.
Google has predefined instructions for its users to issue privacy statements, the user in this case being the responsible body. Nassauer Hof is reproducing the following text in compliance thereof:
"Google Analytics uses so called “cookies”, text files that are saved in your computer for analysis of website use. Cookie-generated information on your use of this website (including IP address) is sent to a Google server in USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activities for the website operator and to provide other services associated with the use of the website and internet. Google will also pass on this information, if needs be, to a third party if dictated by law or when data is processed by a third party on behalf of Google. Under no circumstances will Google associate your IP address with other Google data. You can prevent installation of cookies by changing your browser settings accordingly. However, please note that in such an eventuality you will not be able to make full use of all the functions of this website. By using this website you give your consent to process the data on you collected by Google, in the aforementioned way and manner, and for the aforementioned purpose.
Use of Facebook Social Plugins
The responsible body uses social plug-ins (Plug-ins) of the social network facebook.com operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on their website. The plug-ins are identifiable by the Facebook logo. When a customer recalls the responsible body’s website containing such a plug-in, the customer’s browser establishes a direct link with the Facebook servers. The plug-in contents are directly transmitted by Facebook to the customer’s browser and integrated by it into the website.
Plug-in integration enables Facebook to receive information that the customer has recalled a particular page of the responsible body’s website. If the customer is logged into Facebook, Facebook can link the customer’s website visit to his Facebook account. Information related to the customer’s plug-in interactions, for e.g. by ‘liking’ a post or posting a comment, gets transmitted from the customer’s browser directly to Facebook and is saved there. Information is available in Facebook’s data privacy notice on the purpose and scope of data collection and further processing and use of data by Facebook, and the related rights and customer’s configuration options to protect his privacy.
If the customer does not want Facebook to collect data in the aforementioned way he/she must log out of Facebook before visiting the responsible body’s website.
Use of Twitter
The responsible body uses Twitter service functions on its website. These functions are offered by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “re-tweet” function on Twitter the websites you visit get linked to your Twitter account and made known to other users. In the process, data is also passed on to Twitter.
Please note that we as the website providers have no knowledge of the contents of the transmitted data and the use made thereof by Twitter. For further information please log on to Twitter’s privacy statement link given below:
Use of Instagram Social Plugins
The responsible body uses Instagram’s social plug-ins (Plug-ins) on its website operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plug-ins are identifiable by the Instagram logo, for e.g. by an “Instagram camera” badge. Log on to the link below for an overview of the Instagram plug-ins and their appearance:
If you access a page of our website with such a plug-in, your browser establishes a direct link with the Instagram servers. Instagram transmits the plug-in contents directly to your browser and they get integrated into the page. This integration allows Instagram to receive information that your browser has accessed a particular page of our website, even if you do not possess an Instagram profile or are not logged into Instagram at that moment. This information (including your IP address) is transmitted by your browser directly to an Instagram server in USA and stored there.
When logged into Instagram, your visit to our websites can be directly linked by Instagram to your Instagram account. Plug-in interactions, e.g. activating the “Instagram” button, allows this information to be likewise transmitted directly to an Instagram server and stored there. The information is released on your Instagram account and displayed to your contacts.
Log on to the link below to get information on the purpose and extent of data collection, and on further processing and use of data by Instagram, as well as the associated rights and setting options to protect your privacy:
If you do not want Instagram to directly allocate the data collected by visits to our website to your Instagram account, you have to log out of your Instagram account before you visit our websites. You can completely prevent loading of Instagram plug-ins also with browser add-ons, e.g. with the script blocker “NoScript” (http://noscript.net/).
Use of YouTube-Plugins
The responsible body uses YouTube, among others, to incorporate videos. YouTube is operated by YouTube LLC with headquarters in 901 Cherry Avenue, San Bruno, CA 94066, USA. YouTube is a subsidiary of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
The responsible body uses YouTube plug-ins on its website. Visiting a page of our website with a YouTube plug-in establishes a link with the YouTube servers, transmitting the information on the pages visited to the YouTube server. If logged into YouTube as a member, this information is allocated by YouTube to your personal user account. Activation of plug-ins, e.g. clicking the start button of a video, will likewise allocate this information to your user account.
You can prevent this allocation by logging out of your YouTube account and other YouTube LLC and Google Inc. accounts and by deleting their cookies before visiting our website.
Log on to www.google.de/intl/de/policies/privacy/ for further information on data processing and notes on YouTube’s (Google’s) data privacy.
Further information and contacts
Contact the data privacy supervisor of our company for any further queries regarding “The responsible body’s data privacy”. You can find out the data that is stored with us on you. You can also send a letter or email for queries, deletion or amendment requests of your data and even suggestions at any time to the following address:
Dr. Charlotte Lauser
Informationen zur Einbindung von Youtube-Videos:
Wir haben Youtube-Videos in unser Online-Angebot eingebunden, die auf http://www.youtube.com gespeichert sind und von unserer Webseite aus direkt abspielbar sind.
Optional aber zu empfehlen als Version der „Zwei-Klick-Lösung“:
Diese sind alle im „erweiterten Datenschutz-Modus“ eingebunden, d. h., dass keine Daten über Sie als Nutzer an Youtube übertragen werden, wenn Sie die Videos nicht abspielen. Erst wenn Sie die Videos abspielen, werden die in Abs.2 genannten Daten übertragen. Auf diese Datenübertragung haben wir keinen Einfluss.
Durch den Besuch auf der Webseite erhält Youtube die Information, dass Sie die entsprechende Unterseite unserer Webseite aufgerufen haben. Zudem werden die unter der Überschrift „Verarbeitung personenbezogener Daten bei informatorischer Nutzung unserer Webseite“ genannten Daten übermittelt. Dies erfolgt unabhängig davon, ob Youtube ein Nutzerkonto bereitstellt, über das Sie eingeloggt sind oder ob kein Nutzerkonto besteht. Wenn Sie bei google eingeloggt sind, werden ihre Daten direkt Ihrem Konto zugeordnet. Wenn Sie die Zuordnung mit Ihrem Profil bei Youtube nicht wünschen, müssen Sie sich vor Aktivierung des Buttons ausloggen. Youtube speichert Ihre Daten als Nutzungsprofile und nutzt sie für Zwecke der Werbung, Marktforschung und/oder bedarfsgerechten Gestaltung seiner Webseite. Eine solche Auswertung erfolgt insbesondere (selbst für nicht eingeloggte Nutzer, zur Erbringung von bedarfsgerechter Werbung und um anderen Nutzern des sozialen Netzwerkes über Ihre Aktivitäten auf unserer Webseite zu informieren). Ihnen steht ein Widerspruchsrecht zu, gegen die Bildung dieser Nutzungsprofile, wobei Sie sich zur Ausübung dessen an Youtube richten müssen.
Weitere Informationen zu Zweck und Umfang der Datenerhebung und Ihrer Verarbeitung durch Youtube erhalten Sie in der Datenschutzerklärung von Youtube. Dort erhalten Sie auch weitere Informationen zu Ihren Rechten und Einstellungsmöglichkeiten zum Schutz Ihrer Privatsphäre: https://www.google.de/intl/de/policys/privacy. Google verarbeitet Ihre personenbezogenen Daten auch in den USA und hat sich dem EU-US-Privacy-Shield unterworfen, https://www.privacyshield.gov/eu-us-framework
Diese Datenschutzerklärung enthält nähere Informationen zur Verarbeitung personenbezoge-ner Daten bei Nutzung des Facebook-/Instagram-Angebots von der Hotel Nassauer Hof GmbH (https://www.instagram.com/hotelnassauerhof/ https://www.facebook.com/nassauerhof https://www.facebook.com/ente.wiesbaden https://www.facebook.com/nassauerhofteam
Verantwortlich für die Verarbeitung von personenbezogenen Daten sind
Hotel Nassauer Hof GmbH
Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2 Ireland
Fax: +1 650 543 5340
als gemeinsam Verantwortliche gemäß Art. 26 DSGVO sowie der Facebook Seiten-Insights-Ergänzung (https://www.facebook.com/legal/terms/page_controller_addendum).
Bei konkreten Fragen zum Schutz Ihrer Daten wenden Sie sich bitte an den betrieblichen Datenschutzbeauftragten der Hotel Nassauer Hof GmbH
Dr. Charlotte Lauser
Dr. Gerhard-Hanke-Weg 31
den Datenschutzbeauftragten der Facebook Ireland Ltd.
3. Art der personenbezogenen Daten, Umfang, Zweck und Rechtsgrundlage der Datenverarbeitung
Die Facebook Ireland Ltd. verarbeitet bei der Nutzung von Facebook-Produkten – auch beim Besuch der Instagram-Seite der Hotel Nassauer Hof GmbH – (personenbezogene) Daten, und zwar auch von Personen, die bei keinem der Facebook-Dienste angemeldet sind. Welche (per-sonenbezogenen) Daten dies im Einzelnen sind, wie, zu welchen Zwecken und auf welcher Rechtsgrundlage diese verarbeitet werden, beschreibt Facebook in seiner Datenrichtlinie (https://help.instagram.com/519522125107875?helpref=page_content), die für alle Facebook-Produkte gilt. Dort sind auch Informationen über Kontaktmöglichkeiten zu Facebook sowie zu den Einstellmöglichkeiten für Werbeanzeigen, Cookies etc. zu finden. Die Daten werden gegebenenfalls in Länder außerhalb der Europäischen Union übertragen.
Nähere Informationen zu den Cookies, die Instagram/Facebook setzt, wenn ein Instagram-/Facebook-Konto besteht, Facebook-Produkte (einschließlich der Webseite und Apps) genutzt oder andere Webseiten und Apps besucht werden, die die Facebook-Produkte nutzen (ein-schließlich des "Gefällt mir"-Buttons oder anderer Facebook-Technologien), stellt Facebook in der Cookie-Richtlinie (https://www.facebook.com/policies/cookies/) zur Verfügung. Informa-tionen dazu, wie Sie über Sie vorhandene Informationen verwalten können, finden Sie eben-falls unter diesem Link: https://www.facebook.com/policies/cookies/
Beim Besuch der Instagram-/Facebook-Seite der Hotel Nassauer Hof GmbH erfasst Facebook u. a. Ihre IP-Adresse. Zusammen mit weiteren Informationen, die Facebook durch Cookies erhält, stellt Facebook der Hotel Nassauer Hof GmbH als Betreiberin der Instagram-/Facebook-Seite statistische Informationen über die Inanspruchnahme dieser Instagram-/Facebook-Seite zur Verfügung (sog. Seiten-Insights). Dabei handelt es sich um zusammenge-fasste Daten, die erkennen lassen, wie die Nutzerinnen und Nutzer mit der Seite interagieren. Diese sogenannten Seiten-Insights können auf personenbezogenen Daten basieren, die von Facebook im Zusammenhang mit einem Besuch oder einer Interaktion von Nutzerinnen und Nutzern auf bzw. mit der Instagram-/Facebook-Seite der Hotel Nassauer Hof GmbH und ih-ren Inhalten erfasst wurden. Nähere Informationen hierzu stellt Facebook hier zur Verfügung: https://www.facebook.com/about/privacy.
Die Hotel Nassauer Hof GmbH kann mit Hilfe der Seiten-Insights eine anonyme Auswertung der Reichweite, der Seitenaufrufe, der Verweildauer bei Videobeiträgen, der Handlungen (Likes, Kommentieren, Teilen von Beiträgen) sowie nach Alter, Geschlecht und Standort (wie von den Nutzern in ihren jeweiligen Instagram-Profilen angegeben) vornehmen. Dabei können für die Auswertung der Reichweite Einstellungen vorgenommen bzw. entsprechende Filter hinsichtlich der Auswahl eines Zeitraums, der Betrachtung eines bestimmten Beitrags sowie der demografischen Gruppierungen (z. B. weiblich, 20–30 Jahre alt) gesetzt werden. Diese Daten sind anonymisiert, aggregiert und abstrahiert. Die genannten Einstellungen ermöglichen der Hotel Nassauer Hof GmbH somit auch keine Rückschlüsse auf Individuen. Die Auswer-tung dient dem Zweck, das Angebot auf der Instagram-/Facebook-Seite der Hotel Nassauer Hof GmbH zum Zweck der Öffentlichkeitsarbeit optimal zu gestalten.
Rechtsgrundlage für diese Datenverarbeitung ist Art. 6 Abs. 1 Buchst. f) DSGVO.
Die Hotel Nassauer Hof GmbH als Anbieterin des Informationsdienstes erhebt und verarbeitet darüber hinaus keine Daten aus der Nutzung der Instagram-/Facebook-Seite, außer Sie übermitteln diese freiwillig, z.B. zur Kontaktaufnahme oder aber im Rahmen der Teilnahme an einem Gewinnspiel. Rechtsgrundlage für die weitere Verarbeitung der Daten ist in diesem Falle Art. 6 Abs. 1 lit. a) DSGVO.
Es ist denkbar, dass einige der erfassten Informationen auch außerhalb der Europäischen Union durch die Facebook Inc. mit Sitz in den USA verarbeitet werden. Die Facebook Inc. Ist unter dem US-EU-Datenschutzabkommen „Privacy Shield“ zertifiziert und verpflichtet sich damit, die europäischen Datenschutzvorgaben einzuhalten.
Die Hotel Nassauer Hof GmbH selbst gibt keine personenbezogenen Daten weiter, außer dies ist zur Durchführung eines Vertrages zwingend erforderlich.
4. Ihre Rechte
Sie haben gegenüber den Verantwortlichen grundsätzlich folgende Rechte hinsichtlich der Sie betreffenden personenbezogenen Daten:
• Recht auf Auskunft, Art. 15 DSGVO
• Recht auf Berichtigung, Art. 16 DSGVO
• Recht auf Löschung, Art. 17 DSGVO
• Recht auf Einschränkung der Verarbeitung, Art. 18 DSGVO
• Recht auf Widerspruch gegen die Erhebung, Verarbeitung und/oder Nutzung, Art. 21 DSGVO
• Recht auf Datenübertragbarkeit, Art. 20 DSGVO
• Soweit die Verarbeitung der personenbezogenen Daten auf Grundlage Ihrer Einwilligung (Artikel 6 Abs. 1 Buchst. a DSGVO) erfolgt, können Sie diese jederzeit für den entsprechen-den Zweck widerrufen. Die Rechtmäßigkeit der Verarbeitung aufgrund Ihrer getätigten Ein-willigung bleibt bis zum Eingang Ihres Widerrufs unberührt.
Ihnen steht zudem ein Beschwerderecht bei den datenschutzrechtlichen Aufsichtsbehörden, sowohl für die Hotel Nassauer Hof GmbH als auch für Facebook Ireland Ltd. zu.
Sie können sich mit Fragen und Beschwerden auch an den Datenschutzbeauftragten der Hotel Nassauer Hof GmbH sowie von Facebook Ireland Ltd. wenden.
Instructions regarding the Newsletter and Permissions
The following instructions will serve as clarifications on the content of our newsletters and the application procedure, delivery process, the statistical evaluation method and your right of appeal. By subscribing to our newsletter you agree to the receipt of the same and to the delineated procedure.
We send newsletters, emails and other electronic information with publicity material (hereinafter referred to as “Newsletter”) exclusively with the consent of the receiver or on legal approval. To the extent that registration for the newsletter involves actual transcription of its contents, user consent is relevant for its contents. Incidentally, our newsletters contain information on our hotels and resorts, especially offers and product information.
Double-Opt-In and Keeping Records
Registration for our newsletter is done by what is called a Double-Opt-In procedure, i.e. you get an email after registration, requesting for confirmation of your registration. This confirmation is necessary to prevent anyone from registering through a third-party email address.
A record of registrations is held for proof of compliance with registration-related legal obligations. This includes saving time of registration and confirmation, and the IP address. Records are also kept of your MailChimp-saved data changes.
Use of the Marketing Automation Platform "MailChimp"
“MailChimp” is used to send the newsletter, which is a marketing automation platform of the US based Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.
Our newsletter recipients’ email addresses and other instruction-related data are saved in MailChimp servers in USA. MailChimp uses this information on our behalf for delivery and newsletter analysis. Furthermore, MailChimp can, based on their own information, use this data to optimise or improve their services, e.g. for technical optimisation of delivery services and presentation of the newsletter, or for commercial purposes to ascertain the nationality of the receivers. MailChimp, however, does not use the newsletter receivers’ data to contact them personally or to pass it on to third parties.
We have faith in MailChimp‘s reliability, IT and data security. MailChimp is "Privacy Shield" certified under the US-EU Data Privacy Agreement and is committed to EU Data Privacy compliance. We have also signed a "Data Processing Agreement" with MailChimp. This is an agreement, by which it is binding on MailChimp to protect our users’ data, process data as per its data privacy stipulations on our behalf and, especially, to not pass on data to third parties. Click here to read MailChimp‘s Data Privacy Rules.
We need no more than your email address for registration.
Optionally, we request you to give us your name and surname. This merely serves to personalise your newsletter. You also have the option of giving us your date of birth. We use this information only to synchronise the newsletter content with the interests of our readers.
Collection and Analysis of Statistics
The newsletter contains a so called "web-beacon", i.e. a pixel-sized file that is retrieved by the MailChimp server when you open the newsletter. This collects technical information like information on your browser and system, as well as IP address and time of recall. This information is used for technical optimisation of services with the help of technical data or target groups and your reading pattern, based on the location of data retrieval (pinpointed by the IP address) or access times.
Statistical data collection also includes ascertaining whether the newsletter has been opened, when it has been opened and which links have been clicked on. This information can by all means be traced to individual newsletter receivers, but it is neither our, nor MailChimp’s endeavour to watch individual users. These analyses serve more to identify the reading patterns of our users and to customise contents for them, or to send them different kinds of news items suited to their interests.
Online Retrieval and Data Management
There are cases where we direct newsletter receivers to the MailChimp website. For instance, if there is a link in our newsletter that the receiver can use to access the newsletter online (e.g. when facing problems in opening the same by the default email services). Furthermore, newsletter receivers can amend their data, for e.g. email address, retrospectively. Likewise, MailChimp’s privacy code can only be recalled on their website.
You can terminate the receipt of our newsletters at all times, i.e. you can retract your consent. This will simultaneously delete your consent to delivery by MailChimp and for statistical analysis. We regret that we cannot provide separate cancellation options of delivery via MailChimp and statistical analysis.
There is a link for termination given at the end of each newsletter.
The Legal Basis for the Basic Provisions of Data Protection
As per the guidelines of the Basic Provisions of Data Protection (German - DSGVO) to come into force from 25th May 2018, we are obliged to inform you that the consent to send email addresses is based on Art. 6(1)(a) 7 DSGVO and Section 7 Para 2 No. 3 and Para 3 German Fair Trade Practices (German - UWG). We use the marketing automation platform MailChimp, to collect and analyse statistics and keep a record of the registration process pursuant to our legitimate interest as per Art. 6 Para 1(f) DSGVO. Our interest lies in employing a user-friendly and safe newsletter system that serves our business interests as well as meets the expectations of users.
We, furthermore, would like to inform you that you are entitled by Art. 21 DSGVO to retract your consent for processing of personal data at any time. You may, in particular, raise objections against processing for the purposes of direct marketing.
Instructions on the newsletter based on sample prepared by Dr Thomas Schwenke (lawyer).
It is important to us that you trust us. Therefore we are happy to answer any questions at any time on the processing of your personal data. Should you have questions that are not covered in this privacy statement or should you wish further information on any of the points in this statement please contact email@example.com.
This website uses Open-Source software for statistical analysis of visits to the website. Small text files called “cookies” that are stored on your computer enable us to analyze traffic to our website which in turn helps us to optimize our websites and make them as user friendly as possible. Information generated via the cookie about your use of our web presence is stored on the provider’s local server in Germany. The IP address is rendered anonymous immediately following processing and prior to being stored. The evaluations generated are rendered anonymous and cannot be used to identify an individual. You can prevent the installation of cookies by adjusting the settings in your browser software. Please be aware that deactivating cookies will mean that some functions on our website will not be fully accessible.
Terms of Conditions
- These Terms and Conditions govern contracts for the rental use of hotel rooms for lodging purposes, as well as all goods and services rendered by the Hotel for the Customer.
- The prior written consent of the Hotel is required if rooms provided are to be sublet or rented to other parties or used other than for lodging purposes; § 540, section 1, sentence 2 of the German Civil Code (BGB) shall be waived if the Customer is not a consumer.
- The Customer’s terms and conditions shall apply only if these have expressly been agreed upon in writing.
II. Conclusion of Contract, Contracting Parties, Statute of Limitations
- The contract shall enter into effect upon the Hotel’s acceptance of the customer's request. At its discretion, the Hotel may confirm the room reservation in writing.
- The parties to the contract are the Hotel and the Customer. If a third party places the order on behalf of the Customer, it shall assume joint and several liability in respect of the Hotel, in conjunction with the Customer, for all obligations arising from the Hotel Accommodation Contract, if and to the extent that the Hotel has received a declaration to such effect from the third party.
- Any claims against the Hotel shall come under the statute of limitations one year after the commencement of the general statute of limitations period dependent upon the knowledge of § 199 section 1 of the German Civil Code (BGB). Claims to compensation shall come under the statute of limitations after five years independent of above-mentioned knowledge. The shortening of the statute of limitations periods shall not apply to claims resulting from intentional or grossly negligent violation of duties on the part of the Hotel.
III. Services, Prices, Payment, Offset
- The Hotel is obliged to hold ready the rooms booked by the Customer and to provide the other services agreed upon.
- The Customer is obliged to pay the prices applied by or agreed upon with the Hotel for the provision of the accommodation and for the services used. The same shall apply in respect of the Hotel’s services and outlays to third parties by the Hotel at the Customer's request.
- The prices agreed upon include the statutory value-added tax. Should the period between conclusion and fulfilment of the contract exceed 4 months and should the price the Hotel generally charges for such services increase, then the Hotel may increase the price contractually agreed upon by a reasonable amount, subject, however, to a maximum of 5%.
- Furthermore, if the Customer wishes to amend the number of rooms reserved, the services provided by the Hotel, or the length of guests' stay and if the Hotel gives its consent, the Hotel shall be entitled to change prices.
- Invoices without a due date issued by the Hotel shall be due and payable in full within 10 days of receipt. The Hotel shall be entitled at any time to render any accounts receivable due and payable and to demand immediate payment. In the event of default on payment, the Hotel shall be entitled to demand interest in an amount of 8% above the base rate of interest, or in an amount of 5% above the base rate of interest in case of legal transactions involving consumers. The Hotel reserves the right to demonstrate that it has incurred a greater loss.
- The Hotel shall be entitled to request a reasonable prepayment or provision of a security upon conclusion of the contract or thereafter, with due consideration for the legal provisions for package tours. The amount of the prepayment and payment dates may be agreed upon in writing in the contract.
- The Customer may offset only an uncontested or final claim against a claim by the Hotel.
IV. Cancellation by the Customer (Countermanding of Order, Cancellation)/Failure to use services provided by the Hotel
- Cancellation by the Customer of the contract concluded with the Hotel shall require the Hotel’s written consent. If such consent is not received, the price agreed upon in the contract shall be due and payable even if the Customer does not use the contractual services. This shall not apply in cases of the Hotel's violation of its obligation to take into account the rights and legally protected interests of the Customer if this would make compliance with the Contract on the part of the Customer unreasonable or if the Customer has a statutory or contractual right to cancel.
- If and to the extent that the Hotel and the Customer have concluded an agreement in writing on a date for cancellation of the contract, the Customer shall be entitled to cancel the contract until that date without triggering any claims to payment or to compensation for the Hotel. The Customer's right to cancel shall lapse, unless the Hotel has received a declaration of cancellation in writing by the date agreed upon, except in cases of the Customer's cancellation in accordance with §I, section 3.
- If the Customer does not use those rooms booked, the Hotel shall offset the revenue earned from leasing of the rooms to others and the expenses saved.
- The Hotel shall be at liberty to demand the contractually agreed payment and to apply a flat-rate offset for expenses saved. In such an event, the Customer shall be obliged to pay at least 80% of the contractually agreed rate for lodging with or without breakfast.
The Customer shall be at liberty to demonstrate that the aforementioned damages have not accrued or have accrued in an amount less than the demanded amount.
V. Cancellation by the Hotel
- If and to the extent that a right to cancel free of charge within a certain period was agreed upon in writing for the Customer, the Hotel shall also be entitled to cancel the contract during that period if inquiries from other Customers regarding the contractually booked rooms exist and the Customer does not waive his right to cancel upon inquiry thereof by the Hotel.
- If a prepayment agreed upon or a prepayment in accordance with §III, section 6 is not made, even after a reasonable extension set by the Hotel has expired, the Hotel shall also be entitled to cancel the contract.
- Furthermore, the Hotel shall be entitled to effect extraordinary cancellation of the contract for substantive cause, e.g., if:
- force majeure or other circumstances for which the Hotel is not accountable make it impossible to fulfil the contract;
- rooms are booked making misleading or false statements as to material facts, e.g., regarding the person of the Customer or the purpose;
- the Hotel has justified cause to assume that use of the Hotel's services may jeopardize the smooth running of the business, the security of the premises or the Hotel's reputation in the public eye, in areas the Hotel is unable to control or to organize;
- §I, section 2 above has been violated.
- The Customer shall not be entitled to compensation in the event of justified cancellation by the Hotel.
VI. Provision, Handover, and Return of Rooms
- The Customer shall not acquire any right to the provision of specific rooms.
- Rooms reserved shall be available to the Customer from 3 p.m. on the date of arrival agreed upon. The Customer shall not have any right to have them provided before that time.
- The rooms shall be vacated and made available to the Hotel by 12.00 noon at the latest on the date of departure agreed upon. Thereafter, the Hotel shall be entitled to charge 50% of the full room price (list price) for delayed vacation of the room and its use outside the terms of the contract up to 6.00 p.m., and 100% from 6.00 p.m. onwards. This does not constitute any contractual claims for the customer. The Customer shall be at liberty to demonstrate that the Hotel has not accrued any right to payment for use or that any such right is significantly lower.
VII. Liability of the Hotels
- The Hotel shall exercise the due diligence of a prudent businessman in the performance of its contractual obligations. Claims to compensation on the part of the Customer shall be precluded except in cases of injury to life or limb resulting from a violation of duties on the part of the Hotel, of other damages resulting from intentional or grossly negligent violation of duties on the part of the Hotel and of damages resulting from intentional or grossly negligent violation of duties typical of this type of contract. Any violation of duties on the part of a legal representative or vicarious agent of the Hotel shall be deemed equivalent to a violation of duties on the part of the Hotel. In the event of faults or defects in the services provided by the Hotel, the Hotel shall endeavour to seek a remedy when the defect becomes apparent, or in response to a complaint by the Customer, which must be lodged without undue delay. The Customer shall be obliged to take all reasonable measures to eliminate the fault and to keep any possible losses to a minimum.
- The Hotel shall assume liability to the Customer in accordance with the statutory provisions, i.e. up to one hundred times the room rate, not exceeding €3,500 for property brought onto the premises, and up to €800 for cash, securities, and valuables. Cash, securities and valuables up to a maximum value of €6,000 may be stored in the Hotel safe or the in-room safe. The Hotel recommends the use of this facility. Liability claims shall lapse unless the Customer advises the Hotel without undue delay of the loss, destruction, or damage (§ 703 German Civil Code, BGB). Any further liability on the part of the Hotel is governed by section 1, sentences 2 through 4 above.
- If and to the extent that a parking space in the Hotel's garage or on the Hotel’s parking lot is provided to the Customer at a charge or free of charge, this does not constitute a safekeeping agreement. The Hotel shall assume no liability for loss of or damage to motor vehicles parked or manoeuvred on the Hotel’s premises or to items in the vehicle or attached to it, excepting cases of intent or gross negligence. Section 1, sentences 2 through 4 above shall apply, mutatis mutandis.
- The Hotel shall make wake-up calls with due diligence.
- Messages, mail, and parcels for guests shall be handled with care. The Hotel shall assume responsibility for the delivery, storage and - upon request - the forwarding of same in return for a fee. Section 1, sentences 2 through 4 above shall apply, mutatis mutandis.
VIII. Final provisions
- Amendments and additions to the contract, to the acceptance of application, or the present General Terms and Conditions for Hotel Accommodation shall be made in writing. Unilateral amendments or additions by the Customer shall not be valid.
- Place of performance and payment is the location of the Hotel’s registered office.
- The courts at the location of the Hotel’s registered office shall have exclusive jurisdiction for commercial matters, including disputes on checks and bills of exchange. If one contracting party fulfils the conditions of § 38, section 2 of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the courts at the location of the Hotel’s registered office shall have jurisdiction.
- German law shall apply. Application of the UN Purchasing Convention and of the principle of conflict of laws shall be precluded.
- Should any of the provisions of the present General Terms and Conditions for Hotel Accommodation be or become invalid or void, the validity of the remaining provisions shall not be affected thereby. The statutory regulations shall also apply.