At Hotel Nassauer Hof GmbH we are dedicated to protecting your personal data and we adhere strictly to the laws governing data protection. Personal data is collected on this website only to meet technical requirements. Under no circumstances will any data collected be sold or provided to third parties for other reasons. The following provides information on how we ensure your data is protected, what data is collected and the reason for the collection.
Data processing on this website
As a provider of the website www.nassauer-hof.de and the responsible body, Hotel Nassauer Hof a limited liability company (hereinafter referred to as Hotel Nassauer Hof) takes its obligation of data protection very seriously and has created its website in a manner that only as much personal data as required is collected, processed and used. Under no circumstances is personal data leased or sold to a third party for publicity purposes. No personal data is ever used for advertising or marketing purposes without the express consent of visitors.
Only those people at Hotel Nassauer Hof have access to personal data, who need the data to execute their tasks in the responsible body, who are informed about the statutory provisions on privacy and have undertaken to maintain privacy in keeping with the applicable legal stipulations (Art. 5 of the EU Basic Provisions of Data Protection (EU-DSGVO)). Collection, processing, use and transmission of personal data, collected on the basis of on Art. 6 Para 1 EU-DSGVO, happens only to the extent that is required for the perpetuation of a contractual relationship between Hotel Nassauer Hof as the responsible body and the visitor as the concerned party.
Change in Purpose of Processing and Use of Data
Since there can be modifications in the processing methods used or an advancement brought about by technological progress and organisational changes, we reserve the right to upgrade the existing data privacy statement to suit the new technological parameters. We therefore request you to check out the data privacy statement of Hotel Nassauer Hof from time to time. If you do not subscribe to the upgrades taken place over time, you are allowed by the provisions of Art. 17 EU-DSGVO to ask in writing for deletion of the data stored outside the ambit of other statutory requirements, such as the one of maintaining records under commercial or fiscal law.
Anonymous Data Collection
You can, in general, visit the websites of the responsible body anonymously. We only get to know the name of your internet service provider and the pages of our website that you visit. This information is analysed for statistical purposes. Your identity as an individual user remains anonymous.
Collection and Processing of Personal Data
Only the personal data given to us on one’s own initiative is collected, for instance while registering for the newsletter. The responsible body does so in compliance with the stipulations of Art. 5 and 6 of EU-DSGVO. As part of the personalised services, the responsible body shall process your registration data -subject to your consent- for the purposes of sending the newsletter, and/or demand-oriented creation of the electronic services on offer. You are free at all times object to the storage of your personal data. Please send us an email as well at email@example.com with the subject “Deregister data files”.
Processing and use of your personal data is EU DSGVO specification compliant.
Export and Processing of Data in Countries outside the European Economic Area
Your personal data will not be exported to countries outside the European Economic Area (hereinafter referred to as EEA/EWR).
Nevertheless, export of personal data to USA takes place if you are logged into Facebook or have a Twitter or Instagram account. For detailed information and options for prevention of data export please read the following bullet points of this privacy statement: “Use of Facebook Social Plug-ins”, “Use of Twitter” and “Use of Instagram Social Plug-ins”.
Export of your personal data to USA can happen if you are logged into Google or have a YouTube account. For detailed information and options for prevention of data export please see the bullet point “Use of YouTube Plug-ins”.
In contrast, by using analysers and thereby anonymous transmission of IP address the responsible body prevents transmission of personal data to Google. Please read the bullet point “Use of Analysers” of this privacy statement.
The responsible body only employs EEA-based service providers who operate their IT infrastructure within the EEA. This will also be applicable in the likely scenario of using cloud-based services. Agreements drawn with service providers are EU-DSGVO data privacy and data protection specification compliant. Hotel Nassauer Hof remains the responsible body for processing even when the services of external providers are retained.
Use and Transmission of Personal Data
Personal data collected in the context of the responsible body’s websites is only used without your consent to execute the contract and process your requests. Furthermore, the responsible body uses your data for publicity and market research only with your prior consent for the same. Incidentally, data is never transmitted to other third parties. You are of course free at all times to revoke your respective consent with future effect.
There are links on our site for your information that refer to third-party sites. In the absence of a clear indication thereof, we will amply indicate that they are external links. The content and layout of these third-party websites are outside the influence of the responsible body. The guarantees inherent to this privacy statement therefore do not apply to external providers.
The responsible body uses so called “Cookies” in order to individually develop and optimise the customer’s online experience and the time he spends online. Cookies are text files that are either temporarily saved in your computer storage (“session cookies”) or saved on your hard drive (“permanent cookies”). Cookies contain information on the user’s previous log-in sessions on the corresponding server and information on the offers hitherto recalled. Cookies are not used to run programmes or load viruses into your computer. Rather, the main purpose of cookies is to create an offer suited to the customer’s needs and to maximise ease of use of online services.
The responsible body uses session cookies as well as permanent cookies.
The responsible body mainly uses “session cookies” that are not stored on the customer’s permanent hard drive, which get deleted upon exiting the browser. Here, session cookies are used for log-in authentication and load-balancing (balancing of the system load).
In order to personalise and improve services the responsible body also uses “permanent cookies” to save the personal usage settings entered by a customer in the process of availing the responsible body’s services. Permanent cookies ensure that the customer retrieves his/her personal settings when he/she visits the responsible body’s websites. Service providers appointed by the responsible body for analysis of user behaviour too use permanent cookies to identify returning users. These services do save data transmitted by cookies, but the data is strictly anonymous without customer IP address allocation.
The visitor always has the choice of rejecting cookies being installed. This is normally achieved by activating the corresponding browser setting options or using additional programmes. The browser used by the customer has a help option for further information. When the customer chooses to block cookies, it reduces the functionality of services and this is adversely manifest in the use of the responsible body’s services.
Use of Analysers
The responsible body analyses customer behaviour or gets it done in the context of the use of its services. Anonymised or pseudo-anonymised usage profiles are compiled to this end. It (compiling usage profile) serves the sole purpose of continually improving the responsible body’s services.
The responsible body also uses Google Analytics in the context of web analysis. It a web analysis tool by Google Inc. (“Google”) with the suffix “_anonymizeIp()”. This makes it possible to process IP addresses just in the abbreviated form in order to eliminate any direct reference to people. Objections can be raised in this context at all times against data collection and storage with future effect.
Please log on to Google directly for this.
Google has predefined instructions for its users to issue privacy statements, the user in this case being the responsible body. Nassauer Hof is reproducing the following text in compliance thereof:
"Google Analytics uses so called “cookies”, text files that are saved in your computer for analysis of website use. Cookie-generated information on your use of this website (including IP address) is sent to a Google server in USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activities for the website operator and to provide other services associated with the use of the website and internet. Google will also pass on this information, if needs be, to a third party if dictated by law or when data is processed by a third party on behalf of Google. Under no circumstances will Google associate your IP address with other Google data. You can prevent installation of cookies by changing your browser settings accordingly. However, please note that in such an eventuality you will not be able to make full use of all the functions of this website. By using this website you give your consent to process the data on you collected by Google, in the aforementioned way and manner, and for the aforementioned purpose.
Use of Facebook Social Plugins
The responsible body uses social plug-ins (Plug-ins) of the social network facebook.com operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on their website. The plug-ins are identifiable by the Facebook logo. When a customer recalls the responsible body’s website containing such a plug-in, the customer’s browser establishes a direct link with the Facebook servers. The plug-in contents are directly transmitted by Facebook to the customer’s browser and integrated by it into the website.
Plug-in integration enables Facebook to receive information that the customer has recalled a particular page of the responsible body’s website. If the customer is logged into Facebook, Facebook can link the customer’s website visit to his Facebook account. Information related to the customer’s plug-in interactions, for e.g. by ‘liking’ a post or posting a comment, gets transmitted from the customer’s browser directly to Facebook and is saved there. Information is available in Facebook’s data privacy notice on the purpose and scope of data collection and further processing and use of data by Facebook, and the related rights and customer’s configuration options to protect his privacy.
If the customer does not want Facebook to collect data in the aforementioned way he/she must log out of Facebook before visiting the responsible body’s website.
Use of Twitter
The responsible body uses Twitter service functions on its website. These functions are offered by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “re-tweet” function on Twitter the websites you visit get linked to your Twitter account and made known to other users. In the process, data is also passed on to Twitter.
Please note that we as the website providers have no knowledge of the contents of the transmitted data and the use made thereof by Twitter. For further information please log on to Twitter’s privacy statement link given below:
Use of Instagram Social Plugins
The responsible body uses Instagram’s social plug-ins (Plug-ins) on its website operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plug-ins are identifiable by the Instagram logo, for e.g. by an “Instagram camera” badge. Log on to the link below for an overview of the Instagram plug-ins and their appearance:
If you access a page of our website with such a plug-in, your browser establishes a direct link with the Instagram servers. Instagram transmits the plug-in contents directly to your browser and they get integrated into the page. This integration allows Instagram to receive information that your browser has accessed a particular page of our website, even if you do not possess an Instagram profile or are not logged into Instagram at that moment. This information (including your IP address) is transmitted by your browser directly to an Instagram server in USA and stored there.
When logged into Instagram, your visit to our websites can be directly linked by Instagram to your Instagram account. Plug-in interactions, e.g. activating the “Instagram” button, allows this information to be likewise transmitted directly to an Instagram server and stored there. The information is released on your Instagram account and displayed to your contacts.
Log on to the link below to get information on the purpose and extent of data collection, and on further processing and use of data by Instagram, as well as the associated rights and setting options to protect your privacy:
If you do not want Instagram to directly allocate the data collected by visits to our website to your Instagram account, you have to log out of your Instagram account before you visit our websites. You can completely prevent loading of Instagram plug-ins also with browser add-ons, e.g. with the script blocker “NoScript” (http://noscript.net/).
Use of YouTube-Plugins
The responsible body uses YouTube, among others, to incorporate videos. YouTube is operated by YouTube LLC with headquarters in 901 Cherry Avenue, San Bruno, CA 94066, USA. YouTube is a subsidiary of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
The responsible body uses YouTube plug-ins on its website. Visiting a page of our website with a YouTube plug-in establishes a link with the YouTube servers, transmitting the information on the pages visited to the YouTube server. If logged into YouTube as a member, this information is allocated by YouTube to your personal user account. Activation of plug-ins, e.g. clicking the start button of a video, will likewise allocate this information to your user account.
You can prevent this allocation by logging out of your YouTube account and other YouTube LLC and Google Inc. accounts and by deleting their cookies before visiting our website.
Log on to www.google.de/intl/de/policies/privacy/ for further information on data processing and notes on YouTube’s (Google’s) data privacy.
Further information and contacts
Contact the data privacy supervisor of our company for any further queries regarding “The responsible body’s data privacy”. You can find out the data that is stored with us on you. You can also send a letter or email for queries, deletion or amendment requests of your data and even suggestions at any time to the following address:
Dr. Charlotte Lauser
Informationen zur Einbindung von Youtube-Videos:
Wir haben Youtube-Videos in unser Online-Angebot eingebunden, die auf http://www.youtube.com gespeichert sind und von unserer Webseite aus direkt abspielbar sind.
Optional aber zu empfehlen als Version der „Zwei-Klick-Lösung“:
Diese sind alle im „erweiterten Datenschutz-Modus“ eingebunden, d. h., dass keine Daten über Sie als Nutzer an Youtube übertragen werden, wenn Sie die Videos nicht abspielen. Erst wenn Sie die Videos abspielen, werden die in Abs.2 genannten Daten übertragen. Auf diese Datenübertragung haben wir keinen Einfluss.
Durch den Besuch auf der Webseite erhält Youtube die Information, dass Sie die entsprechende Unterseite unserer Webseite aufgerufen haben. Zudem werden die unter der Überschrift „Verarbeitung personenbezogener Daten bei informatorischer Nutzung unserer Webseite“ genannten Daten übermittelt. Dies erfolgt unabhängig davon, ob Youtube ein Nutzerkonto bereitstellt, über das Sie eingeloggt sind oder ob kein Nutzerkonto besteht. Wenn Sie bei google eingeloggt sind, werden ihre Daten direkt Ihrem Konto zugeordnet. Wenn Sie die Zuordnung mit Ihrem Profil bei Youtube nicht wünschen, müssen Sie sich vor Aktivierung des Buttons ausloggen. Youtube speichert Ihre Daten als Nutzungsprofile und nutzt sie für Zwecke der Werbung, Marktforschung und/oder bedarfsgerechten Gestaltung seiner Webseite. Eine solche Auswertung erfolgt insbesondere (selbst für nicht eingeloggte Nutzer, zur Erbringung von bedarfsgerechter Werbung und um anderen Nutzern des sozialen Netzwerkes über Ihre Aktivitäten auf unserer Webseite zu informieren). Ihnen steht ein Widerspruchsrecht zu, gegen die Bildung dieser Nutzungsprofile, wobei Sie sich zur Ausübung dessen an Youtube richten müssen.
Weitere Informationen zu Zweck und Umfang der Datenerhebung und Ihrer Verarbeitung durch Youtube erhalten Sie in der Datenschutzerklärung von Youtube. Dort erhalten Sie auch weitere Informationen zu Ihren Rechten und Einstellungsmöglichkeiten zum Schutz Ihrer Privatsphäre: https://www.google.de/intl/de/policys/privacy. Google verarbeitet Ihre personenbezogenen Daten auch in den USA und hat sich dem EU-US-Privacy-Shield unterworfen, https://www.privacyshield.gov/eu-us-framework
Diese Datenschutzerklärung enthält nähere Informationen zur Verarbeitung personenbezoge-ner Daten bei Nutzung des Facebook-/Instagram-Angebots von der Hotel Nassauer Hof GmbH (https://www.instagram.com/hotelnassauerhof/ https://www.facebook.com/nassauerhof https://www.facebook.com/ente.wiesbaden https://www.facebook.com/nassauerhofteam
Verantwortlich für die Verarbeitung von personenbezogenen Daten sind
Hotel Nassauer Hof GmbH
Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2 Ireland
Fax: +1 650 543 5340
als gemeinsam Verantwortliche gemäß Art. 26 DSGVO sowie der Facebook Seiten-Insights-Ergänzung (https://www.facebook.com/legal/terms/page_controller_addendum).
Bei konkreten Fragen zum Schutz Ihrer Daten wenden Sie sich bitte an den betrieblichen Datenschutzbeauftragten der Hotel Nassauer Hof GmbH
Dr. Charlotte Lauser
Dr. Gerhard-Hanke-Weg 31
den Datenschutzbeauftragten der Facebook Ireland Ltd.
3. Art der personenbezogenen Daten, Umfang, Zweck und Rechtsgrundlage der Datenverarbeitung
Die Facebook Ireland Ltd. verarbeitet bei der Nutzung von Facebook-Produkten – auch beim Besuch der Instagram-Seite der Hotel Nassauer Hof GmbH – (personenbezogene) Daten, und zwar auch von Personen, die bei keinem der Facebook-Dienste angemeldet sind. Welche (per-sonenbezogenen) Daten dies im Einzelnen sind, wie, zu welchen Zwecken und auf welcher Rechtsgrundlage diese verarbeitet werden, beschreibt Facebook in seiner Datenrichtlinie (https://help.instagram.com/519522125107875?helpref=page_content), die für alle Facebook-Produkte gilt. Dort sind auch Informationen über Kontaktmöglichkeiten zu Facebook sowie zu den Einstellmöglichkeiten für Werbeanzeigen, Cookies etc. zu finden. Die Daten werden gegebenenfalls in Länder außerhalb der Europäischen Union übertragen.
Nähere Informationen zu den Cookies, die Instagram/Facebook setzt, wenn ein Instagram-/Facebook-Konto besteht, Facebook-Produkte (einschließlich der Webseite und Apps) genutzt oder andere Webseiten und Apps besucht werden, die die Facebook-Produkte nutzen (ein-schließlich des "Gefällt mir"-Buttons oder anderer Facebook-Technologien), stellt Facebook in der Cookie-Richtlinie (https://www.facebook.com/policies/cookies/) zur Verfügung. Informa-tionen dazu, wie Sie über Sie vorhandene Informationen verwalten können, finden Sie eben-falls unter diesem Link: https://www.facebook.com/policies/cookies/
Beim Besuch der Instagram-/Facebook-Seite der Hotel Nassauer Hof GmbH erfasst Facebook u. a. Ihre IP-Adresse. Zusammen mit weiteren Informationen, die Facebook durch Cookies erhält, stellt Facebook der Hotel Nassauer Hof GmbH als Betreiberin der Instagram-/Facebook-Seite statistische Informationen über die Inanspruchnahme dieser Instagram-/Facebook-Seite zur Verfügung (sog. Seiten-Insights). Dabei handelt es sich um zusammenge-fasste Daten, die erkennen lassen, wie die Nutzerinnen und Nutzer mit der Seite interagieren. Diese sogenannten Seiten-Insights können auf personenbezogenen Daten basieren, die von Facebook im Zusammenhang mit einem Besuch oder einer Interaktion von Nutzerinnen und Nutzern auf bzw. mit der Instagram-/Facebook-Seite der Hotel Nassauer Hof GmbH und ih-ren Inhalten erfasst wurden. Nähere Informationen hierzu stellt Facebook hier zur Verfügung: https://www.facebook.com/about/privacy.
Die Hotel Nassauer Hof GmbH kann mit Hilfe der Seiten-Insights eine anonyme Auswertung der Reichweite, der Seitenaufrufe, der Verweildauer bei Videobeiträgen, der Handlungen (Likes, Kommentieren, Teilen von Beiträgen) sowie nach Alter, Geschlecht und Standort (wie von den Nutzern in ihren jeweiligen Instagram-Profilen angegeben) vornehmen. Dabei können für die Auswertung der Reichweite Einstellungen vorgenommen bzw. entsprechende Filter hinsichtlich der Auswahl eines Zeitraums, der Betrachtung eines bestimmten Beitrags sowie der demografischen Gruppierungen (z. B. weiblich, 20–30 Jahre alt) gesetzt werden. Diese Daten sind anonymisiert, aggregiert und abstrahiert. Die genannten Einstellungen ermöglichen der Hotel Nassauer Hof GmbH somit auch keine Rückschlüsse auf Individuen. Die Auswer-tung dient dem Zweck, das Angebot auf der Instagram-/Facebook-Seite der Hotel Nassauer Hof GmbH zum Zweck der Öffentlichkeitsarbeit optimal zu gestalten.
Rechtsgrundlage für diese Datenverarbeitung ist Art. 6 Abs. 1 Buchst. f) DSGVO.
Die Hotel Nassauer Hof GmbH als Anbieterin des Informationsdienstes erhebt und verarbeitet darüber hinaus keine Daten aus der Nutzung der Instagram-/Facebook-Seite, außer Sie übermitteln diese freiwillig, z.B. zur Kontaktaufnahme oder aber im Rahmen der Teilnahme an einem Gewinnspiel. Rechtsgrundlage für die weitere Verarbeitung der Daten ist in diesem Falle Art. 6 Abs. 1 lit. a) DSGVO.
Es ist denkbar, dass einige der erfassten Informationen auch außerhalb der Europäischen Union durch die Facebook Inc. mit Sitz in den USA verarbeitet werden. Die Facebook Inc. Ist unter dem US-EU-Datenschutzabkommen „Privacy Shield“ zertifiziert und verpflichtet sich damit, die europäischen Datenschutzvorgaben einzuhalten.
Die Hotel Nassauer Hof GmbH selbst gibt keine personenbezogenen Daten weiter, außer dies ist zur Durchführung eines Vertrages zwingend erforderlich.
4. Ihre Rechte
Sie haben gegenüber den Verantwortlichen grundsätzlich folgende Rechte hinsichtlich der Sie betreffenden personenbezogenen Daten:
• Recht auf Auskunft, Art. 15 DSGVO
• Recht auf Berichtigung, Art. 16 DSGVO
• Recht auf Löschung, Art. 17 DSGVO
• Recht auf Einschränkung der Verarbeitung, Art. 18 DSGVO
• Recht auf Widerspruch gegen die Erhebung, Verarbeitung und/oder Nutzung, Art. 21 DSGVO
• Recht auf Datenübertragbarkeit, Art. 20 DSGVO
• Soweit die Verarbeitung der personenbezogenen Daten auf Grundlage Ihrer Einwilligung (Artikel 6 Abs. 1 Buchst. a DSGVO) erfolgt, können Sie diese jederzeit für den entsprechen-den Zweck widerrufen. Die Rechtmäßigkeit der Verarbeitung aufgrund Ihrer getätigten Ein-willigung bleibt bis zum Eingang Ihres Widerrufs unberührt.
Ihnen steht zudem ein Beschwerderecht bei den datenschutzrechtlichen Aufsichtsbehörden, sowohl für die Hotel Nassauer Hof GmbH als auch für Facebook Ireland Ltd. zu.
Sie können sich mit Fragen und Beschwerden auch an den Datenschutzbeauftragten der Hotel Nassauer Hof GmbH sowie von Facebook Ireland Ltd. wenden.
Instructions regarding the Newsletter and Permissions
The following instructions will serve as clarifications on the content of our newsletters and the application procedure, delivery process, the statistical evaluation method and your right of appeal. By subscribing to our newsletter you agree to the receipt of the same and to the delineated procedure.
We send newsletters, emails and other electronic information with publicity material (hereinafter referred to as “Newsletter”) exclusively with the consent of the receiver or on legal approval. To the extent that registration for the newsletter involves actual transcription of its contents, user consent is relevant for its contents. Incidentally, our newsletters contain information on our hotels and resorts, especially offers and product information.
Double-Opt-In and Keeping Records
Registration for our newsletter is done by what is called a Double-Opt-In procedure, i.e. you get an email after registration, requesting for confirmation of your registration. This confirmation is necessary to prevent anyone from registering through a third-party email address.
A record of registrations is held for proof of compliance with registration-related legal obligations. This includes saving time of registration and confirmation, and the IP address. Records are also kept of your MailChimp-saved data changes.
Use of the Marketing Automation Platform "MailChimp"
“MailChimp” is used to send the newsletter, which is a marketing automation platform of the US based Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.
Our newsletter recipients’ email addresses and other instruction-related data are saved in MailChimp servers in USA. MailChimp uses this information on our behalf for delivery and newsletter analysis. Furthermore, MailChimp can, based on their own information, use this data to optimise or improve their services, e.g. for technical optimisation of delivery services and presentation of the newsletter, or for commercial purposes to ascertain the nationality of the receivers. MailChimp, however, does not use the newsletter receivers’ data to contact them personally or to pass it on to third parties.
We have faith in MailChimp‘s reliability, IT and data security. MailChimp is "Privacy Shield" certified under the US-EU Data Privacy Agreement and is committed to EU Data Privacy compliance. We have also signed a "Data Processing Agreement" with MailChimp. This is an agreement, by which it is binding on MailChimp to protect our users’ data, process data as per its data privacy stipulations on our behalf and, especially, to not pass on data to third parties. Click here to read MailChimp‘s Data Privacy Rules.
We need no more than your email address for registration.
Optionally, we request you to give us your name and surname. This merely serves to personalise your newsletter. You also have the option of giving us your date of birth. We use this information only to synchronise the newsletter content with the interests of our readers.
Collection and Analysis of Statistics
The newsletter contains a so called "web-beacon", i.e. a pixel-sized file that is retrieved by the MailChimp server when you open the newsletter. This collects technical information like information on your browser and system, as well as IP address and time of recall. This information is used for technical optimisation of services with the help of technical data or target groups and your reading pattern, based on the location of data retrieval (pinpointed by the IP address) or access times.
Statistical data collection also includes ascertaining whether the newsletter has been opened, when it has been opened and which links have been clicked on. This information can by all means be traced to individual newsletter receivers, but it is neither our, nor MailChimp’s endeavour to watch individual users. These analyses serve more to identify the reading patterns of our users and to customise contents for them, or to send them different kinds of news items suited to their interests.
Online Retrieval and Data Management
There are cases where we direct newsletter receivers to the MailChimp website. For instance, if there is a link in our newsletter that the receiver can use to access the newsletter online (e.g. when facing problems in opening the same by the default email services). Furthermore, newsletter receivers can amend their data, for e.g. email address, retrospectively. Likewise, MailChimp’s privacy code can only be recalled on their website.
You can terminate the receipt of our newsletters at all times, i.e. you can retract your consent. This will simultaneously delete your consent to delivery by MailChimp and for statistical analysis. We regret that we cannot provide separate cancellation options of delivery via MailChimp and statistical analysis.
There is a link for termination given at the end of each newsletter.
The Legal Basis for the Basic Provisions of Data Protection
As per the guidelines of the Basic Provisions of Data Protection (German - DSGVO) to come into force from 25th May 2018, we are obliged to inform you that the consent to send email addresses is based on Art. 6(1)(a) 7 DSGVO and Section 7 Para 2 No. 3 and Para 3 German Fair Trade Practices (German - UWG). We use the marketing automation platform MailChimp, to collect and analyse statistics and keep a record of the registration process pursuant to our legitimate interest as per Art. 6 Para 1(f) DSGVO. Our interest lies in employing a user-friendly and safe newsletter system that serves our business interests as well as meets the expectations of users.
We, furthermore, would like to inform you that you are entitled by Art. 21 DSGVO to retract your consent for processing of personal data at any time. You may, in particular, raise objections against processing for the purposes of direct marketing.
Instructions on the newsletter based on sample prepared by Dr Thomas Schwenke (lawyer).
It is important to us that you trust us. Therefore we are happy to answer any questions at any time on the processing of your personal data. Should you have questions that are not covered in this privacy statement or should you wish further information on any of the points in this statement please contact firstname.lastname@example.org.
This website uses Open-Source software for statistical analysis of visits to the website. Small text files called “cookies” that are stored on your computer enable us to analyze traffic to our website which in turn helps us to optimize our websites and make them as user friendly as possible. Information generated via the cookie about your use of our web presence is stored on the provider’s local server in Germany. The IP address is rendered anonymous immediately following processing and prior to being stored. The evaluations generated are rendered anonymous and cannot be used to identify an individual. You can prevent the installation of cookies by adjusting the settings in your browser software. Please be aware that deactivating cookies will mean that some functions on our website will not be fully accessible.
Terms of Conditions
- These Terms and Conditions apply to contracts for the letting of hotel rooms for accommodation and to all other customer-related activities and services provided by the respective Hotel, where under Hotel it is understood all “Dorint”, “Essential by Dorint” and “Hommage” hotels located in the Federal Republic of Germany regardless of the person of the operator of the hotel (hereinafter referred to as “the Hotel”). Operator can be the Dorint GmbH (AG Köln, HRB 59251), Essential by Dorint GmbH (AG Köln, HRB 98777) or 5HALLS HOMMAGE HOTELS GmbH (AG Köln, HRB 98776), a entity which is affiliated with these entities pursuant to § 15 of the German Stock Corporate Act (Aktiengesetz), a licensee of the aforementioned entities or a third party, whose hotel is managed by one of all aforementioned entities for the account of others. The term “Hotel Accommodation Contract” shall include and replace the following terms: lodging contract, guest admission contract, hotel contract, hotel room contract.
- Sub-contracting or sub-letting of rooms, together with their use for any purposes other than accommodation, require the prior written approval of the Hotel, whereby Article 540 paragraph 1 clause 2 of the German Civil Code (BGB) will be waived.
- The customer’s own Terms and Conditions shall only apply if they have previously been expressly agreed in writing.
- For the purpose of these Terms and Conditions, a customer shall be understood as a consumer or an entrepreneur in terms of Articles 13 and 14 of the German Civil Code.
II. Conclusion of Contract, Contracting Parties, Statute of Limitations
- The contract becomes valid when the Hotel accepts the customer’s application. If the Hotel makes the customer a firm offer, then the contract takes effect with the customer’s acceptance of the Hotel’s offer. Room bookings should be confirmed in writing.
- The contracting parties are the Hotel and the customer. If a third party has placed a reservation on behalf of the customer, the customer and the third party shall be jointly liable to the Hotel for all obligations arising from the Hotel Accommodation Contract, insofar as the third party shall provide the Hotel with an appropriate statement to this effect.
- As a matter of principle, all claims made by the customer and/or the third party against the Hotel shall lapse 1 year after their declaration which initiates the normal limitation period in accordance with Article 199 paragraph 1 of the German Civil Code. Claims for compensation against the Hotel lapse at the latest after a term of 3 years from the dereliction of duty, dependent on the time of cognisance, and after a term of 10 years from the dereliction of duty, irrespective of the time of cognisance. These limitations do not apply …
– in the event of claims arising from intent or gross negligence on the part of the Hotel and/or its vicarious agents.
– in the event of damages caused by negligence and arising from damage to life, limb or health.
In the event of material and financial damages caused by negligence, these limitation restrictions shall not apply in cases where a fundamental contractual duty has been breached. Fundamental contractual duties are duties, the fulfilment of which is substantial to the contract, and on which the customer may depend.
III. Services, Prices, Payment, Offset
- The Hotel is obliged to make available the rooms that the customer has reserved and to provide the services that have been agreed.
- The customer is obliged to pay the current or agreed Hotel prices to hire the room and any other services he has made use of. This also applies to services and expenses that he requests the Hotel to make over against third parties. The agreed prices shall be understood to include taxes and local duties at the rates applicable at the time the contract was agreed. This does not include local duties, such as visitors’ tax, which, in accordance with the respective local legislation, the guest is liable to pay personally. In the event of an increase, subsequent to the contract agreement, in the statutory rate of turnover tax or the new introduction, alteration or repeal of local taxes or duties relating to the subject of the agreement, then the contractually agreed price may also be increased proportionately. In cases of contracts with consumers, this shall only apply should the period between the agreement of the contract and its fulfilment exceed 4 months.
- The Hotel is entitled to take into account increased prices for rooms or other Hotel services when determining whether or to what extent to concur with subsequent customer wishes for a reduction in the number of rooms or Hotel services and/or the length of period booked by the customer.
- Hotel invoices without a payment date are payable in full within 10 calendar days of receipt. The Hotel is entitled to demand payments outstanding at any time, and to require immediate payment. In the event of delay in payment, the Hotel is entitled to demand the appropriate legal late payment interest of 9 % above the current basic interest rate, or 5 % above the basic interest rate in the case of legal transactions involving the customer. Furthermore, the Hotel can charge a fee of € 5 for every reminder on payment arrears that it sends. The Hotel reserves the right to provide evidence of entitlement to a higher claim to damages.
- When the contract is agreed, or subsequently in accordance with the legal regulations governing package holidays, the Hotel is entitled to request an appropriate advance or security deposit. The amount of advance payment and the payment deadlines may be agreed in writing in the contract.
- In individual substantiated cases, e.g. customer payment arrears or extension of the scope of the contract, the Hotel is entitled, even after the contract has been agreed, to demand an advance payment or a security deposit in terms of paragraph 5 above, or to increase the contractually agreed advance payment and/or security deposit up to the full payment amount due.
- The customer can only offset or reduce the Hotel’s payment demands by means of an unchallenged legal claim.
IV. Cancellation by the Customer (Countermanding of Order, Cancellation)/Failure to use services provided by the Hotel
- The customer’s withdrawal from a contract agreed with the Hotel is only possible if such right of withdrawal is expressly agreed in the contract or in the General Terms and Conditions for Hotel Accommodation Contracts, if some other statutory right of withdrawal applies, or if the Hotel expressly agrees to the cancellation of the contract. The agreement of a right to withdrawal and any such agreement to the cancellation of the contract should each be submitted in writing.
- Provided that a date (optional) for withdrawal from the contract or in the General Terms and Conditions for Hotel Accomodation Contracts without penalty has been agreed between the customer and the Hotel, the customer may withdraw from the contract without penalty up to this date, without the Hotel making any claim for payment or compensation. The customer’s right to withdrawal is extinguished if he does not exercise his right to withdraw vis-à-vis the Hotel in writing by the agreed date.
- If a right of withdrawal has not been agreed or has already expired, then no statutory right of withdrawal or cancellation shall be deemed to apply, and should the Hotel not agree to cancellation of the agreement, then the Hotel retains the right to claim the agreed payment even if the services have not been utilised. The Hotel is obliged to balance against its claim income from other rental made of the rooms and from expenses saved. If the rooms are not otherwise let, the Hotel is entitled to apply a flat rate reduction for expenditure saved. In such cases the customer is obligated to pay 90 % of the contractually agreed price for overnight stays, with or without breakfast, and for package arrangements involving outside services, 70 % for overnight stays with half board, and 60 % for full board arrangements. The customer is entitled to provide evidence that such claims have not arisen or are unjustifiably high.
- Insofar as the Hotel calculates its actual losses, the maximum amount of compensation shall equal the contractually agreed price of the services to be supplied by the Hotel less the value of the expenditure saved by the Hotel together with the amount that the Hotel acquires through the alternative use of the Hotel’s services.
- The compensation regulations referred to above shall apply accordingly if the customer does not claim the room or services he has reserved without informing the Hotel of this in good time (no show).
- The Hotel is entitled to invoice the guest for the agreed payment less the flat-reat expenses saved and to withhold it from the deposit, provided this has been paid.
V. Cancellation by the Hotel
- Provided that the customer’s right to withdraw without penalty within a particular time period has been agreed in writing, the Hotel is also for its part entitled to withdraw without penalty within this time period if applications from other customers for rooms reserved under contract are to hand, and the customer does not waive his right to withdraw within 2 weeks of having been contacted to this end by the Hotel. In the event of the customer failing to respond within this deadline, the Hotel is entitled to withdraw.
- The Hotel is also entitled to withdraw from the contract if an advance payment as agreed or as demanded in accordance with III. paragraph 5 is not made, even after an appropriate period of grace set by the Hotel has elapsed.
- Furthermore, the Hotel is entitled to withdraw from the contract in exceptional circumstance, if so justified for well-founded reasons, especially in the event that …
– an act of God or other circumstances beyond the control of the Hotel make the fulfilment of the contract impossible;
– rooms are booked giving a misleading or a false description of essential facts (e.g. in respect of the customer, financial solvency or the purpose of the accommodation);
– the Hotel has good grounds for supposing that the use of the Hotel services might jeopardise the smooth running of the Hotel’s operations, or the safety or the reputation of the Hotel in the public eye in a way that is beyond the control or scope of the Hotel’s organisation;
– there is any breach of I. paragraph 2.
- If the Hotel justifiably withdraws, the customer shall have no right to claim for compensation.
VI. Provision, Handover, and Return of Rooms
- The Customer shall not acquire any right to the provision of specific rooms.
- Rooms reserved shall be available to the Customer from 3 p.m. on the date of arrival agreed upon. The Customer shall not have any right to have them provided before that time.
- The rooms shall be vacated and made available to the Hotel by 12.00 noon at the latest on the date of departure agreed upon. Thereafter, the Hotel shall be entitled to charge 50% of the full room price (list price) for delayed vacation of the room and its use outside the terms of the contract up to 6.00 p.m., and 100% from 6.00 p.m. onwards. This does not constitute any contractual claims for the customer. The Customer shall be at liberty to demonstrate that the Hotel has not accrued any right to payment for use or that any such right is significantly lower.
VII. Liability of the Hotels
- The Hotel and its vicarious agents shall, in accordance with statutory provisions, be liable for damages arising from wilful or grossly negligent behaviour. The same shall apply to damages to life, limb or health resulting from negligence. In cases of property and financial damages caused by negligence, the Hotel and its vicarious agents shall only be liable if and when a fundamental contractual obligation been breached, however such liability shall be limited to foreseeable and contractually typical damages when the contract was entered into; fundamental contractual duties being such, the fulfilment of which is substantial to the contract, and on which the customer may depend. Should any faults or shortcomings arise in the services provided by the Hotel, the Hotel will make every effort to correct this if the customer has brought these to its attention or made his objections promptly known. The customer is obliged to make reasonable effort to rectify any fault or minimise any possible loss or damage, and to bring any faults or damage immediately to the Hotel’s attention.
- In accordance with the legal provisions of §§ 701 ff. of the German Civil Code, the Hotel is liable to the customer up to a maximum sum of € 3,500 for items brought into the Hotel. In the case of cash, securities and valuables, the sum of € 3,500 is replaced by the sum of € 800. Insofar as a guest shall bring monies, securities and valuables with a value of more than € 800 or other objects with a value of more than € 3,500 into the Hotel, this shall require a special safe keeping agreement with the Hotel. Safe keeping in the Hotel or room safe is recommend-ed at all times. For all further liability on the part of the Hotel, the terms of VIII. paragraph 1 above shall apply.
- Though the customer may be offered a parking space in the Hotel garage or car park, this shall not form a contract for its safe keeping, even if a parking fee is paid. The Hotel shall only assume liability in terms of VIII. paragraph 1 for loss or damage to any vehicle parked or manoeuvred on the Hotel’s property, or to its contents.
- Instructions for wake-up calls shall be carried out with the utmost care by the Hotel. Messages, post and the sending of trade samples for the customers shall also be treated with the utmost care. The Hotel will undertake to deliver or keep such items (at the Hotel), or to send them on if desired, for a fee. Paragraph 1 above shall apply accordingly.
VIII. Final provisions
- Any amendments or additions to this contract, the acceptance proposal or these General Terms and Conditions for Hotel Accommodation Contracts must be made in writing. Any unilateral alterations or additions by the customer shall be void.
- Place of fulfilment and place of payment shall be the same as the registered office of the respective Hotel.
- The sole court of jurisdiction for commercial transactions, including cheque and currency disputes, shall be Cologne. Insofar as a contracting party fulfils the requirements of Article 38 paragraph 2 of the Code of Civil Procedure (ZPO) and has no general place of jurisdiction within Germany, the Hotel’s registered office shall act as the place of legal jurisdiction.
- German law alone shall apply. The UN Sales Convention and conflict of law legislation are hereby precluded from applying.
- In the event of individual provisions of these General Terms and Conditions for Hotel Accommodation Contracts being or becoming ineffective or void, the validity of the remaining provisions hereof shall in no way be affected. Otherwise, statutory provisions shall apply.